Terms of Service

1. Acceptance of Terms

By accessing or using @YourService (accessible at https://atyourservice.website), you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not access or use the platform services.

2. Platform Escrow & Fair Fee Guarantee

@YourService provides a secure freelance escrow marketplace connecting Clients (Buyers) and Freelancers (Sellers):

• Fair Platform Fee Guarantee: Standard 5.0% Escrow Protection Fee (75% lower than legacy 20% platform cuts). Founder Sellers and Verified Students enjoy a 1.0% VIP fee, and Early-Bird sellers enjoy a 2.5% fee. No hidden withdrawal fees are charged.
• Protected Escrow: Client payment is held in escrow upon order placement and is strictly released to the seller only when the client approves delivery or leaves a review.
• Instant Payout Release: Once an order is approved by the client, funds settle immediately into the seller's available withdrawal balance.

3. User Accounts & Dual Role Switching

Users may register as a Buyer (Client) or Seller (Freelancer). Users can switch their active view and role between Buying and Selling using our instant Role Switcher. Each user is responsible for safeguarding their login credentials (password and linked Google/LinkedIn/Facebook OAuth accounts).

4. Platform Governance & SuperAdmin Rights

To maintain system stability, financial integrity, and prevent administrative abuse, the platform enforces strict governance controls:

• Original SuperAdmin Immunity: The primary founding account (SuperAdmin) cannot be deleted, demoted, or altered by any sub-administrator.
• SuperAdmin Quota Safeguard: The platform strictly limits the maximum number of active SuperAdmins to three (3) at any time.
• Re-Authentication Protection: Any administrative action involving user deletion or SuperAdmin demotion requires explicit re-authentication of the founding SuperAdmin credentials.
• Immutable Audit Logging: All administrative actions (account creations, nominations, category modifications, and bank account settings) are logged in an immutable database audit trail.

5. Service Delivery & Dispute Resolution

Sellers agree to fulfill deliverables in accordance with agreed gig specifications and delivery timelines. Clients have the right to request revisions if work does not match agreed parameters. In the event of an unresolvable dispute, platform Administrators are authorized to review delivery messages and mediate escrow settlement.

6. Prohibited Content, Services & AI Moderation Policy

To maintain a clean, professional, and ethical marketplace, @YourService enforces a zero-tolerance policy against prohibited activities and services. All listings, Gig titles, descriptions, and user-generated categories are subject to real-time automated AI Trust & Safety Moderation Shield scanning.

Strictly Prohibited Services:

• 🔞 Adult, Sexual & NSFW Content: Erotic writing, adult imagery, nude modeling, webcam/escort services, sexually suggestive audio/visuals, or NSFW manga/doujinshi/ecchi illustrations are strictly prohibited.
• ⚠️ Violent, Harmful & Illegal Activities: Cyberattacks, hacking/cracking tools, DDoS-for-hire, malware creation, weapons, illegal substance promotion, doxxing, or criminal advice.
• 🚫 Fraudulent & Deceptive Practices: Fake reviews, academic dishonesty (exam cheating/ghostwriting exams), counterfeit IDs/passports, pirated software, or financial scams/pyramid schemes.
• 🛑 Harassment & Hate Speech: Cyberbullying, hate speech targeting protected classes, defamation, or non-consensual content sharing.

AI Auto-Moderation & Enforcement: Gigs or AI-generated categories violating these safety policies will be blocked automatically at creation. Violations will result in immediate account suspension and forfeiture of escrow funds associated with fraudulent or illegal activity.

7. Messaging Conduct, 3-Strike Policy & Account Suspension Protocol

Direct messaging between Clients and Freelancers is intended strictly for professional communication, project inquiries, requirement gathering, and order progress updates. Misuse of the messaging system is strictly prohibited:

• Prohibited Messaging Behavior: Sending lewd, sexually suggestive, or NSFW messages; making violent, criminal, or harassment threats; soliciting off-platform direct payments (e.g. Western Union, direct crypto, off-site bank wires); or attempting financial scams.
• Automated Real-Time Content Moderation Shield: All outgoing messages are scanned automatically in real-time. Messages containing prohibited content are instantly blocked.
• Automated 3-Strike Rule:
  • Strike 1 & 2: Instant warning alert issued to the user, message blocked, and violation logged into the system audit log.
  • Strike 3 (Automatic Suspension): Upon reaching three (3) policy strikes, the user's account is automatically suspended for a minimum of 7 days (or permanently banned for repeat offenders), disabling messaging and active listing privileges.
• Immutable Audit Logging & Traceability: All policy violations, matched keywords, timestamps, sender/receiver IDs, and message snippets are logged into an immutable database audit trail accessible to Administrators for dispute resolution and legal compliance.

8. Contact & Support

If you have questions regarding these Terms of Service, please contact our support team at support@atyourservice.website.